Refund policy

At Wicked & Wonder, we want you to love your order! If something isn't right, please reach out to us and we'll do our best to make it right.

Returns & Exchanges

Due to the nature of our products, we do not accept returns or exchanges for change of mind, incorrect item selection, or personal preference.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can help resolve the issue.

Damaged or Defective Items

If your order arrives damaged or has a manufacturing defect, please email us with:

Your order number
A description of the issue
Clear photos of the item and packaging

We may offer a replacement, store credit, or refund, depending on the situation.

Please do not send an item back before contacting us. We will provide return instructions if a return is required.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery. We'll arrange to send you the correct item or provide another appropriate resolution.

Lost or Stolen Packages

Once an order has been shipped and tracking shows it as delivered, Wicked & Wonder is not responsible for packages that are lost, stolen, or misdelivered after delivery.

If your package appears to be lost in transit, please contact us and we'll do our best to assist you and work with the shipping carrier where possible.

Shipping Costs

Original shipping charges are non-refundable, except where required by applicable law or when the issue is the result of an error on our part.

If an item is confirmed to be defective, damaged, or incorrectly shipped, Wicked & Wonder will determine the appropriate resolution for any return shipping costs.

Cancellations

Orders are processed as quickly as possible. If you need to cancel an order, please contact us as soon as possible after placing your order.

We cannot guarantee that an order can be cancelled once it has been processed or shipped.

Refund Processing

If a refund is approved, it will be issued to the original payment method. Please allow several business days for your financial institution or payment provider to process the refund.