Return Policy

Return & Refund Policy

We want you to love your Wicked & Wonder finds.

Sometimes even the best spooky surprises aren't quite what you expected. If something isn't right, we're here to help make it right.

Please read the following return policy before submitting a return request.

14-Day Returns

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

Be unused and in its original condition
Be in the original packaging, where applicable
Not show signs of damage, wear, or use
Include your original order number

Items that don't meet these requirements may not be eligible for a refund.

How to Start a Return

To request a return, contact us at:

hello@wicked-and-wonder.com

Please include:

Order number:

Name:

Item you'd like to return:

Reason for return:

Please don't send an item back before contacting us and receiving return instructions. Sending an item to an address without authorization may result in your return not being accepted.

Once we've reviewed your request, we'll let you know whether your return has been approved and provide you with the appropriate return instructions.

Return Shipping

For change-of-mind returns, the customer is responsible for the cost of return shipping unless otherwise stated.

Original shipping charges are generally non-refundable.

If an item arrives damaged, defective, or you receive the wrong item, please contact us before returning it. We'll review the situation and, where appropriate, provide a replacement or refund.

Damaged, Defective or Incorrect Items

Oh no — that's definitely not the kind of haunting we want. 👻

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the problem
Clear photos of the item
Photos of the packaging, if applicable

We'll review the issue and work with you to find an appropriate solution, which may include a replacement or refund.

Please do not throw away a damaged item or its packaging until we've had a chance to review your claim.

Sale & Promotional Items

Items purchased during certain promotions, clearance events, or special sales may be final sale.

Any products that are final sale will be clearly identified at the time of purchase.

Seasonal & Halloween Items

Halloween is a little different from your average shopping season.

Some of our products are seasonal or limited-quantity items. This means that once they're gone, they may not return until the next spooky season.

Our regular return policy still applies unless an item is specifically marked Final Sale.

Refunds

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please allow your payment provider or bank additional processing time for the refund to appear in your account.

Exchanges

Because many of our products are seasonal and inventory can change quickly, we don't guarantee exchanges for a different product, colour, or size.

If you'd like a different item, you may need to return the original item and place a new order.

What If My Package Is Delayed?

If your tracking information shows that your package is still in transit, please allow the carrier time to complete the delivery.

If your package appears to be lost, significantly delayed, or marked as delivered but you haven't received it, contact us and we'll help investigate the situation.

Please make sure your shipping address is correct before completing your order. Wicked & Wonder isn't responsible for delays or losses resulting from an incorrect address entered at checkout.